Noted B2B eCommerce guru Jason Greenwood on his THE ECOMMERCE EDGE (which, if you are in senior management, sales leadership, marketing, or eCommerce you should subscribe) recently wrote about "the silver tsunami" and the opportunity, and role, for eCommerce ... and AI. We've all seen the number of people retiring from the industry. We all look around at conferences and see … [Read more...] about Can eCommerce Help Your Silver Tsunami?
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Manufacturers – Data Cleanup Doesn’t Work on Autopilot
Most distributors are dependent upon their manufacturers for product data (some have internal resources) to power their eCommerce systems and, increasingly, to support AI-powered applications. Most manufacturers rely on their internal staff to develop it. But here's a sneaky, albeit obvious observation ... manufacturers 1) develop new products, 2) occasionally have enhancements … [Read more...] about Manufacturers – Data Cleanup Doesn’t Work on Autopilot
Grainger Outperforms Industry Due to eCommerce
Grainger reported 1Q 2026 results on May 7, with sales of $4.7 billion, up 10.1%, or 12.2% on a daily, organic constant currency basis. They achieved an operating margin of 16.7%, up 110 basis points, reversing last quarter’s decline. Volume growth and higher customer demand drove Endless Assortment sales up 19.6%, and High Touch sales were up 10.5%. Grainger passed through … [Read more...] about Grainger Outperforms Industry Due to eCommerce
Converting POs to Digital Commerce, and a Christmas Offer
Last quarter's Pulse of Industrial Supply identified a significant divergence in the percentage of digital sales for smaller distributors vs large distributors. Perhaps its the customer base? It could be investments in eCommerce technology and product data. It could be marketing. But it could also be that smaller distributors are not being customer friendly, … [Read more...] about Converting POs to Digital Commerce, and a Christmas Offer
10 Technology Trends for Industrial Distributors in 2025
Technology is an ever-growing element of improving customer experience and corporate profitability for a distributor. The days of only having an ERP and the equivalent of MS Office on a server are gone. Nowadays every function within the business benefits from technology and essentially there is now “an app for that” inferring if you can conceive it, there is technology that … [Read more...] about 10 Technology Trends for Industrial Distributors in 2025
Why do strong B2B Industrial distribution websites fail? It’s often a much simpler answer than you might expect
Has your distributor digital transformation journey seemed like an endless race with hurdle after hurdle? I’ve been in the B2B digital race many times as a distributor in my career, and have crashed into more than a few hurdles. It can be a hard journey to make your ERP and tech stack work, build the right functionality, get the product attributes and pricing to work, but even … [Read more...] about Why do strong B2B Industrial distribution websites fail? It’s often a much simpler answer than you might expect
