Amidst the conversation about AI, data centers and the industrial construction market, all of which distributors benefit from, there is another conversation that, as typical, starts on the consumer side and then migrates to B2B. This is how AI is / may change business models … and when Inevitably it does not occur as quickly as the Big 4 consulting pundits project … [Read more...] about How Agentic AI Could Change How Industrial Supplies Are Bought
eCommerce
Fastenal Delivers Strong Growth But Exhibits Margin Pressure
Fastenal, best known as the industry’s national distributor of fasteners, announced 2Q26 earnings on July 14. The company delivered another quarter of top-line double-digit growth, but underlying a familiar tension for industrial distributors - can you keep winning share at scale without giving back too much margin? The answer thus far has been “mostly yes,” but with caveats … [Read more...] about Fastenal Delivers Strong Growth But Exhibits Margin Pressure
“Be Like Mike?” Perhaps Data Like Grainger
Grainger probably has more eCommerce experience than any distributor. I remember back when they acquired a stake in MRO.com to form FindMRO.com. People thought they were crazy. In reality, it was probably a great experience from a learning perspective. They've built an eCommerce machine that also enables them to power Grainger.com and Zoro.com but also is the backbone of the … [Read more...] about “Be Like Mike?” Perhaps Data Like Grainger
Can eCommerce Help Your Silver Tsunami?
Noted B2B eCommerce guru Jason Greenwood on his THE ECOMMERCE EDGE (which, if you are in senior management, sales leadership, marketing, or eCommerce you should subscribe) recently wrote about "the silver tsunami" and the opportunity, and role, for eCommerce ... and AI. We've all seen the number of people retiring from the industry. We all look around at conferences and see … [Read more...] about Can eCommerce Help Your Silver Tsunami?
Manufacturers – Data Cleanup Doesn’t Work on Autopilot
Most distributors are dependent upon their manufacturers for product data (some have internal resources) to power their eCommerce systems and, increasingly, to support AI-powered applications. Most manufacturers rely on their internal staff to develop it. But here's a sneaky, albeit obvious observation ... manufacturers 1) develop new products, 2) occasionally have enhancements … [Read more...] about Manufacturers – Data Cleanup Doesn’t Work on Autopilot
4 Reasons Why Industrial Supply Manufacturers Need Amazon Business
Industrial buyers have been in the midst of change, much of it precipitated since Covid. Generational change in the workplace; utilizing digital tools to buy and manage projects; channel fragmentation. Manufacturers, seemingly always seeking to "meet the quarter" have adapted with website upgrades, product content attribution development, personnel changes, online training … [Read more...] about 4 Reasons Why Industrial Supply Manufacturers Need Amazon Business
Converting POs to Digital Commerce, and a Christmas Offer
Last quarter's Pulse of Industrial Supply identified a significant divergence in the percentage of digital sales for smaller distributors vs large distributors. Perhaps its the customer base? It could be investments in eCommerce technology and product data. It could be marketing. But it could also be that smaller distributors are not being customer friendly, … [Read more...] about Converting POs to Digital Commerce, and a Christmas Offer
Gain Industry Insights. Participate in the Q3 Pulse of Industrial Supply Survey
Industrial Supply Trends is continuing our quarterly series of gaining marketplace insights and sharing it with you, helping you benchmark your performance. The Q3 Pulse of Industrial Supply survey is now open, until September 24th. Results will be shared the first week in October. We need input from distributors, manufacturers, and independent manufacturer … [Read more...] about Gain Industry Insights. Participate in the Q3 Pulse of Industrial Supply Survey
Why the ISA Executive Network Matters More Than Ever
For the past few months, the ISA leadership team and the ISA Educational Council have been working behind the scenes on this project. It has been fun to be part of the project led by Brendan Breen, his entire ISA team, and all the great educational committee and board leaders (leaders who are working every day in the channel) who are committed to this program. So, getting … [Read more...] about Why the ISA Executive Network Matters More Than Ever
IST Update – Impact of Tariffs on Ship and Debit (SPA) Programs
When tariffs were announced in February, we cautioned that the best strategy for distributors was to focus on their processes so that they could facilitate passing through the price increases. Part of our guidance was to automate implementation of price increases, review T&Cs for quotes, contracts, and SPAs, and to communicate. In fact, back in December we shared with a … [Read more...] about IST Update – Impact of Tariffs on Ship and Debit (SPA) Programs
