With this article we're introducing a new contributor - Frank Hurtte from River Heights Consulting. Frank is known for his industrial sales expertise and has written two books on industrial sales - The Distributor Specialist: Customer Champion, Profit Generator and The New Sales Guy Project. Frank and I talk regularly, and we've collaborated on some projects together. Now … [Read more...] about Are You a Market Maker or a Market Server?
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MSC 2026 FYQ3 – Navigating the Pivot – Price, Sales Growth and Headcount
Price-Led Growth Gives Way to Early Volume Recovery MSC Industrial reported third quarter results on July 1, 2026. Net sales increased 7.8% to $1.047 billion, driven mainly by price with a little volume. Price contributed about 720 bps to growth; volume contributed roughly 50 bps, indicating an inflection back to positive volume after Q2 weakness. Gross margin was 41.1%, … [Read more...] about MSC 2026 FYQ3 – Navigating the Pivot – Price, Sales Growth and Headcount
“Be Like Mike?” Perhaps Data Like Grainger
Grainger probably has more eCommerce experience than any distributor. I remember back when they acquired a stake in MRO.com to form FindMRO.com. People thought they were crazy. In reality, it was probably a great experience from a learning perspective. They've built an eCommerce machine that also enables them to power Grainger.com and Zoro.com but also is the backbone of the … [Read more...] about “Be Like Mike?” Perhaps Data Like Grainger
The Hidden Tax of Returns: How Industrial Distributors Turn Dead Stock into Cash
Every distributor has seen it: return shelves overflowing with parts that came back from a customer, parts that never sold, and parts that are technically inventory but functionally furniture. Returns are the sleeper line item for industrial distributors (and even manufacturers!) They don't show up in the sales meeting. They show up in the margin — months later, wearing a … [Read more...] about The Hidden Tax of Returns: How Industrial Distributors Turn Dead Stock into Cash
Can eCommerce Help Your Silver Tsunami?
Noted B2B eCommerce guru Jason Greenwood on his THE ECOMMERCE EDGE (which, if you are in senior management, sales leadership, marketing, or eCommerce you should subscribe) recently wrote about "the silver tsunami" and the opportunity, and role, for eCommerce ... and AI. We've all seen the number of people retiring from the industry. We all look around at conferences and see … [Read more...] about Can eCommerce Help Your Silver Tsunami?
Was there an Elephant in the Room at the Applied AI for Distributors Conference?
Mark McGready, Director Data Analytics and Solutions for IDEA, attended the 2026 Applied AI for Distributors Conference organized by Distribution Strategy Group. While he spoke to attendees about IDEA's Data Whispers solution and how Nudge (its avatar) helps drive sales, profits and acts as a virtual sales coach and information resource tailored to each distributor's offering … [Read more...] about Was there an Elephant in the Room at the Applied AI for Distributors Conference?
The Most Valuable Feedback You’re Not Reviewing
Every company seeks to improve profitability. While you endeavor to price everything correctly with a goal of achieving the desired margin, there are the inevitable. This why the phrase "sh*T happens" was invented. People are not infallible and most people do not make errors on purpose. Sometimes a typo is a typo. Sometimes mistakes occur because of lack of training or lack of … [Read more...] about The Most Valuable Feedback You’re Not Reviewing
Q2 Pulse of Industrial Supply is Open till June 22
Fastenal's headline number for May was 15%. Dig into the numbers and another area (non-contract accounts) is 8%. Online is 11%. The question becomes, what is the market doing? Q2 Industrial Supply Dynamics Q2's dynamics included higher energy costs, tariff changes, commodity price increases. The industrial segment, overall, appears to be rebounding, especially oil / … [Read more...] about Q2 Pulse of Industrial Supply is Open till June 22
The Industrial Inventory Paradox & Central Surplus Origin
In 2009, my construction company was hired by an MRO and industrial electrical distributor for a warehouse renovation project. The owner knew exactly what he wanted, we were in constant, direct contact. As we built a working relationship, I started asking questions about the mechanics of industrial distribution—the supply chain dynamics, manufacturer relationships, … [Read more...] about The Industrial Inventory Paradox & Central Surplus Origin
The 2026 Industrial M&A Landscape
The M&A market continues to be strong in the industrial supply sector on both the manufacturer and distributor fronts. And while at times you may not experience it, there seemingly are always conversations. While on the distributor side the decision drivers relate to generational change (and lack of succession) and need to invest on the part of sellers, for buyers it is … [Read more...] about The 2026 Industrial M&A Landscape
