Grainger reported 1Q 2026 results on May 7, with sales of $4.7 billion, up 10.1%, or 12.2% on a daily, organic constant currency basis. They achieved an operating margin of 16.7%, up 110 basis points, reversing last quarter’s decline. Volume growth and higher customer demand drove Endless Assortment sales up 19.6%, and High Touch sales were up 10.5%. Grainger passed through … [Read more...] about Grainger Outperforms Industry Due to eCommerce
Technology
AI in Distribution: A Reality Check Before You Commit the Budget
The conversation around AI in distribution has moved past the pilot stage. Budgets are being committed, vendors are promising transformation, and the stakes on getting it right are higher than ever. Justin Johnson, founder and CEO of Motivate, offers a practical reality check for distributors weighing where AI actually moves the needle and where it just … [Read more...] about AI in Distribution: A Reality Check Before You Commit the Budget
CRM Isn’t the Problem — How Reps Drive Adoption
In conversations across the rep community, one theme continues to surface: CRM is no longer optional. CRM Is No Longer Optional Rep agencies today have access to capable platforms such as RepFabric, Zoho, Hubspot, LeadSmart, and Salesforce among others. The functionality is there. What continues to lag is consistent adoption. You hear it directly from agency owners. … [Read more...] about CRM Isn’t the Problem — How Reps Drive Adoption
Shedding Light on an Industrial Supply Distributor Problem (or Opportunity)
I come from Ireland, a country better known for its golf, Gaelic, and Guinness than for its distributors. So when Matt Rojas, my dormmate at Stanford, started telling me about his father’s work in distribution, I was fascinated. It was an industry I had never thought about, yet the more I learned, the more it became clear: the U.S. economy quietly depends on … [Read more...] about Shedding Light on an Industrial Supply Distributor Problem (or Opportunity)
Winning Orders with AI-Powered Sales Quoting & Ordering
Last month I participated on Prokeep’s webinar on order quotation and order automation. For a pre-launch event, the attendance was great. Winning Nowadays Goes to the Quickest - Customers Don't Have Time to Waste Customers want speedy responses to quote and questions. The reason – they are running fast. Not enough time, or maintenance labor, to get all the work done so … [Read more...] about Winning Orders with AI-Powered Sales Quoting & Ordering
AI for HR
How AI Can Transform HR for Industrial Distributors The Bottom Line: People are a distributor’s largest asset — and AI can now automate the HR burdens that slow leaders down. HR expert Tracie Sponenberg identifies five accessible, affordable AI tools distributors can pilot today to streamline onboarding, scheduling, performance reviews, employee experience, and HR … [Read more...] about AI for HR
Converting POs to Digital Commerce, and a Christmas Offer
Last quarter's Pulse of Industrial Supply identified a significant divergence in the percentage of digital sales for smaller distributors vs large distributors. Perhaps its the customer base? It could be investments in eCommerce technology and product data. It could be marketing. But it could also be that smaller distributors are not being customer friendly, … [Read more...] about Converting POs to Digital Commerce, and a Christmas Offer
AI for Industrial Supply IMR’s
From a tech viewpoint, AI is what companies talk about. Distributors are implementing it or at least discussing it. Not much gets shared within the manufacturer environment but it is well in use. Independent manufacturer reps (IMRs) have also asked the question. Some have dappled. Few are advanced. Most are intrigued but lack expertise and/or are concerned about … [Read more...] about AI for Industrial Supply IMR’s
ISA Member Spotlight Series – Industrial Supply Company
As I was doing the research and interviews with Industrial Supply Company, and writing this profile, one famous quote kept popping in my head.... "Go West, young man, go West and grow up with the country." Horace Greeley. That "grow up with the country" phrase certainly applies to Industrial Supply Company. They are a great example of a Company founded in 1916 in Salt … [Read more...] about ISA Member Spotlight Series – Industrial Supply Company
How to Avoid Three Big B2B Distribution Digital Death Traps
As a distributor building a digital strategy and creating digital solutions, I’ve worked with advanced and basic software solutions. I’ve been fortunate to be on distribution teams and work with distribution clients over the past 15 years learning sometimes the hard way, the key mistakes to avoid on a digital journey. 1: Mistake of Investing in technology instead of talent The … [Read more...] about How to Avoid Three Big B2B Distribution Digital Death Traps
