Earlier this month, I had a chance to sit down with David Ruggles from Martin Industrial Supply to discuss a wide range of topics. Where the Channel is headed today, how does Martin Industrial grow the in the short term and long term? As a private company that was willing to share some information, I appreciated the chance to have an on and off-the-record conversation on … [Read more...] about ISA Member Series – Martin Industrial Supply’s Long-term vision
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Interesting Conversation with ISA Member -Watson Gloves
Earlier this month, I did a channel presentation where we shared our direct distributor and end customer research for the Watson Gloves team at their 2025 AGM event. What struck David Gordon and I was how engaged the Watson team was, and the questions they had for us after the session were top- notch. That great meeting started an idea for us to highlight more ISA member … [Read more...] about Interesting Conversation with ISA Member -Watson Gloves
Building and Keeping a Winning Culture Through Leadership
The famous Peter Drucker said "culture eats strategy for breakfast." The one thing he didn't say, but inferred, is that culture stems from great leadership. In a time where seemingly everyone is running faster than ever and, for much of your staff, 2024 may have been a grind, a strong culture that is reinforced by appreciative leadership, is critical. Consider today's … [Read more...] about Building and Keeping a Winning Culture Through Leadership
Are / Can Industrial Distributors Be Demand Generators?
Recently I visited a manufacturer client who asked me about “the channel”. Specifically, they wanted to know: “What drives distributor product selection, what is the food chain, what’s the value of each?” “Are distributors proactive in creating opportunities and selling our types of products?” In all transparency, this is a manufacturer who is owned by a PE firm and … [Read more...] about Are / Can Industrial Distributors Be Demand Generators?
The Top 5 tips to manage your inventory risk
This article originally was published in our HVACRtrends publication and edited for Industrial Supply Trends. Bonus wisdom - from the Hughes Brothers. During Covid and for some time after dealing with supply chain issues made is difficult to find that balance between low cost and available product. The business dynamics didn't change, but the risks have made managing your … [Read more...] about The Top 5 tips to manage your inventory risk
Employee Engagement Requires Internal Marketing
Much has been discussed about employee retention as well as recruitment. While some elements of both are truly in the hands of the employee / candidate and companies cannot impact, there is a key element that companies do control. it is their culture. And a key ingredient to achieving the desired culture, and sometimes recapturing it, is employee engagement. Essentially, do … [Read more...] about Employee Engagement Requires Internal Marketing
What do your customers value the most from you?
Lately I’ve been thinking about “value”. Not necessarily from a financial / pricing / cost viewpoint but from a “what does your customer value THE MOST from you?” You may ask why I’m thinking about this? It relates to customer satisfaction, customer experience, value proposition, customer retention, lead generation, account penetration and potentially profitability … [Read more...] about What do your customers value the most from you?
A changing MRO environment?
Recently I participated in a networking group that included a number of MRO buyers. The subject was trends in the MRO space. Granted many of the attendees were larger MRO buyers, but the feedback indicated a change in buyer purchasing behaviors. Over the years I've sat in a number of these meetings, albeit with different attendees. The buying and eCommerce trends centered … [Read more...] about A changing MRO environment?
